SHIPPING & RETURNS
Shipping Policy
At Rise By Faith, we are committed to delivering your orders as quickly and efficiently as possible.
Processing Time:
All orders are processed within 3-5 business days, and you’ll receive a confirmation email once your order is shipped. Please note that during high-demand periods, processing times may take a little longer, but we will notify you of any delays.
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Shipping Options & Delivery Time:
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Standard Shipping: Delivery within 5-7 business days (depending on location).
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Expedited Shipping: Delivery within 2-3 business days (for faster delivery, available at checkout in some locations).
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Shipping Costs:
Shipping costs are calculated at checkout based on your location and chosen shipping method.
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International Shipping:
We do offer international shipping, and rates will be calculated at checkout. Please note that customs fees and import duties may apply and are the responsibility of the customer.
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Tracking Your Order:
Once your order has shipped, you will receive an email with tracking information so you can follow your package on its journey.
If you have any questions or concerns about shipping, feel free to contact us!
Return & Exchange Policy
We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we are happy to assist with returns or exchanges.
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Returns:
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We accept returns within 30 days of the purchase date.
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To be eligible for a return, items must be in their original condition (unworn, unwashed, and with all tags attached).
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Exchanges:
If you need a different size or color, we can assist with exchanges within the same 30-day window. Just let us know what you need, and we’ll make it happen!
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Return Process:
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Please email us at [your email] with your order number and the reason for the return.
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We’ll provide you with return instructions, including a return shipping label (if applicable).
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Once we receive your returned item, we will process your refund or exchange within 5-7 business days.
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Non-returnable Items:
Unfortunately, certain items (e.g., clearance items or custom designs) may not be eligible for return or exchange. Please check product details for specific information.
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Refunds:
Refunds will be issued to the original payment method. Please note that shipping charges are non-refundable, and you will be responsible for return shipping costs unless the item is defective or incorrect.